How personal information is handled.
Last updated: 3 July 2026
This policy explains how Northview Pharmacy collects, uses, stores and shares personal information when customers visit the website, submit a prescription, make an enquiry or purchase products.
Information collected directly
Information may include a customer’s name, phone number, email address, delivery and billing details, order information, account information, support correspondence and information submitted through prescription or clinic-related forms.
Website and device information
The website may collect usage data such as browser, device, network connection, IP address and interactions with website features. Cookies and similar technologies may be used to remember preferences, improve the service, protect security and understand website performance.
How information is used
- To process orders, prescription enquiries, collection and delivery requests.
- To communicate about products, services, accounts, returns and support.
- To provide and improve website and pharmacy services.
- To prevent fraud, protect customers and comply with legal obligations.
- To send marketing communications where the customer has consented.
Sharing with service providers
Information may be shared with vendors that provide payment processing, hosting, analytics, communications, fulfilment, delivery, customer support or professional services. Information may also be disclosed where required by law, to protect legal rights, or during a legitimate business transaction.
Health and prescription information
Prescription information is sensitive personal information. It should be collected only for legitimate pharmacy purposes, protected using appropriate safeguards and accessed only by authorised staff or service providers who need it to fulfil the request.
Retention and security
Information is retained only for as long as reasonably required for the service, pharmacy records, legal obligations, dispute resolution and security. No system can guarantee absolute security, but reasonable technical and organisational safeguards should be maintained.
Your rights under POPIA
Subject to applicable law, customers may request access to their personal information, ask for inaccurate information to be corrected, object to certain processing, withdraw consent where processing depends on consent, or request deletion where the pharmacy has no legal reason to retain the information.
Children’s information
Where information about a child is submitted for pharmacy or clinic care, it should be provided by a parent, guardian or other authorised person and handled in accordance with applicable healthcare and privacy law.
Third-party links
The website may link to services such as WhatsApp, Calendly, Google Maps, Doctors on Demand and payment or ecommerce providers. Those services operate under their own privacy policies.
Contact
Questions or privacy requests may be sent to info@northviewpharmacy.co.za or delivered to Northview Pharmacy, Unit A5 Northview Shopping Centre, Northriding, Johannesburg, 2166.