Fair, safe and compliant returns.

Northview Pharmacy aims to resolve product concerns fairly while protecting medicine safety, patient wellbeing and legal compliance.

Return request period

Customers should contact the pharmacy as soon as possible after receiving an incorrect, damaged or defective item. Proof of purchase and clear details of the concern may be required.

Items that may not be returnable

For health and safety reasons, dispensed prescription medicine, scheduled medicine, opened medicine, temperature-sensitive items, intimate or sanitary goods, and products that cannot be verified as correctly stored may not be eligible for return unless supplied incorrectly, defective or otherwise required by law.

Damaged, defective or incorrect products

Inspect the order promptly. Contact the pharmacy immediately when an item is damaged, defective or different from what was confirmed so the team can assess the concern and determine the appropriate remedy.

Refund method

Approved refunds are ordinarily processed to the original payment method. Processing times depend on the payment provider and bank. Delivery fees may be excluded unless the return results from an error by the pharmacy or another legal requirement.

Exchanges

Where an exchange is permitted, the fastest process may be to return the approved item and place a new order once the return has been accepted.

Contact for returns

Call 010 222 0535, WhatsApp 078 816 1793 or email info@northviewpharmacy.co.za.